Refund policy

Last updated: June 29, 2026

At JAIMORA, we want you to be completely satisfied with your purchase. If you are not happy with the product received, you may request a return, exchange, or refund as per the policy below.

Return Eligibility

You can request a return within 7 days of delivery.

To be eligible for a return, the product must be:

Unused, unworn, unwashed, and undamaged.
In its original packaging.
With all tags, labels, and invoices intact.
Returned in the same condition as received.

Products that do not meet these conditions may not be accepted for return.

Non-Returnable Items

The following items are not eligible for return or refund:

Products purchased during sale or clearance offers.
Customized or altered products.
Used, washed, damaged, or worn products.
Products without original tags or packaging.
Gift cards or promotional items.
Items returned after the return window has expired.

Damaged, Wrong, or Defective Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please share:

Order number.
Clear product images.
Packaging images.
Unboxing video, if available.

After verification, we will arrange a replacement, exchange, or refund depending on the situation.

Exchange Policy

We allow exchanges for size or product issues, subject to stock availability.

If the requested exchange product is unavailable, we may offer:

A replacement product.
Store credit.
Refund, if applicable.

Refund Process

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 7–10 business days.

For Cash on Delivery orders, refunds may be processed through bank transfer, UPI, or store credit.

Shipping Charges

Shipping charges, COD charges, and handling fees are non-refundable unless the return is due to a wrong, defective, or damaged product sent by us.

Return shipping charges may be borne by the customer unless the issue is caused by JAIMORA.

Order Cancellation

You can request order cancellation before the order is shipped.

Once the order has been shipped, cancellation may not be possible. In that case, you may request a return after receiving the product, if eligible under this policy.